To ensure optimal results when using your Epilyse Crystal Hair Eraser, we recommend exploring two application techniques: dry skin and damp skin application. Finding what works best for you and your hair removal journey is key. Let's delve into the details!

PREPARE YOUR SKIN:
Use a gentle, hydrating cleanser to rid your skin of impurities and excess oils without stripping essential moisture.

CHOOSE YOUR APPLICATION METHOD:
DRY SKIN APPLICATION:
Ensure your skin is completely dry and free from oils or lotions, as they can hinder the hair removal process's effectiveness.

DAMP SKIN APPLICATION:
Keep your skin slightly damp, avoiding excessive wetness that can impact the eraser's performance or lead to skin irritation. If needed, gently pat the area dry before proceeding, ensuring it's free from oils or lotions.

BEGIN THE HAIR REMOVAL PROCESS:
Start with gentle pressure in circular motions on a small, less sensitive area like the lower leg or forearm.
Gradually increase pressure as necessary, avoiding excessive force that may cause irritation or discomfort.

ADJUST YOUR TECHNIQUE:
Take breaks between passes, use lighter pressure, or opt for shorter strokes to minimize friction and heat.
Friction heat is typically less noticeable with the damp skin method compared to dry skin application.

OPTIMIZE HAIR REMOVAL:
Move the Epilyse Crystal Hair Eraser in the direction of hair growth to reduce the risk of ingrown hairs, skin sensitivity, and irritation.
Adapt your technique for gentle and effective hair removal.

While both dry and damp skin application methods are tried and tested for effective and comfortable results, individual experiences may vary. If neither method fully meets your expectations, consider these additional steps:

ADD A PROTECTIVE MOISTURE BARRIER:
For sensitive skin, apply a thin layer of hypoallergenic moisturizer or barrier cream before using the Epilyse Crystal Hair Eraser. Ensure it fully absorbs to create a protective barrier that minimizes potential irritation.

OPTIMIZE YOUR COMFORT:
Experiment with applying a thin layer of hypoallergenic shaving gel or cream for added comfort once your skin has recovered and appears normal.

Your hair removal journey is unique. Explore both techniques, with or without moisture barriers, and find what works best for your skin sensitivity level, ensuring a comfortable and effective experience with the Epilyse Crystal Hair Eraser.

Epilyse Delivery Policy for the United States

At Epylise, we are committed to ensuring that your experience with our products is as smooth and efficient as our hair removal solution. We understand that receiving your orders promptly and securely is crucial. Here is our delivery policy for customers within the United States:

Delivery Timeframe: Our standard delivery timeframe is 7 to 15 days from the date of order confirmation. We strive to process all orders within 24 hours of receipt.

Shipping Partners: We partner with reputable shipping companies to ensure that your Epylise reaches you safely and on time.

Order Tracking: Once your order is dispatched, we will provide you with a tracking number so you can monitor your delivery’s progress.

Shipping Costs: Shipping costs are calculated based on your delivery location and will be displayed at checkout before you complete your purchase. Free Shipping over $20.

Packaging: We take great care in packaging your Epylise to ensure it arrives in perfect condition, ready for you to enjoy.

Customer Service: Should you have any questions or concerns regarding your delivery, our customer service team is here to assist you every step of the way.

We appreciate your business and look forward to providing you with a product that enhances your beauty routine while respecting our planet.

Try us for 30 Days. Not in love? Full refund according to our Return & Refund Policy.

Return & Refund Policy

At our brand, Epilyse™,we are dedicated to providing top-quality products and exceptional customer service. Our goal is your complete satisfaction with your purchase, and we stand behind it with a 30-day guarantee to ensure your happiness. Should you have any concerns or are dissatisfied with your purchase for any reason, please contact us at info@epilyse.shop.

We provide round-the-clock Customer Support to assist all our customers because your happiness and satisfaction are our top priorities.

Cancellation Policy You have a 24-hour window from the time of placing your order to request a cancellation before the order is dispatched. Once the order has been dispatched, you will need to follow our standard returns policy.

Returns Policy You have 15 days from the date of receiving your order to request a return for either a refund or store credit, and you can do this by contacting our customer support team. Please ensure you reach out to our customer support team before sending your order back.

Please allow 5-10 business days for your refund to be fully processed by your financial institution.

Exchange Policy We offer FREE exchanges in the form of store credit for sizing-related issues. To process an exchange, please get in touch with our customer support team.

We are pleased to inform you that we now accept payments through Stripe, a secure and reliable payment processing platform. With Stripe, we can accept all major credit and debit cards, including Visa, Mastercard, American Express, and Discover. Additionally, we support various payment methods available on the Stripe platform, such as Apple Pay, Google Pay, and more.

Furthermore, we prioritize the security of our customers' data. Our website is equipped with an SSL (Secure Sockets Layer) certificate, ensuring that all data transmitted between your browser and our servers remains encrypted and protected. This SSL certificate adds an extra layer of security, safeguarding sensitive information such as payment details and personal data.

Using Stripe in conjunction with our SSL certificate guarantees a secure and seamless payment experience for our customers. If you have any questions or need assistance with payments, feel free to reach out to our support team. Thank you for choosing us, and we look forward to serving you!